C L P N

 

C L P N -- Communication, Listening, Presentation, & Negotiation

COMMUNICATION SKILLS

What is Communication?

Two Purposes of Communication

Who do we Communicate with?

We Communicate more with OURSELVES

INNER COMMUNICATION

What exactly do we communicate to ourselves?

The Content of our Communication

The role of Subconscious in Communication

Effective Inner Communication

OUTER COMMUNICATION

The Process of Communication

ACHIEVEMENTS through COMMUNICATION

Action Plan for Developing Communication

Barriers to Communication

Benefits of Communication

Steps to Effective Communication

LISTENING SKILLS

• Active Listening

• Listening to Communicate

• Asking Questions

• Eliciting Answers

• Guiding Conversation

• Observation And Listening

• Minimizing Errors in Listening

PRESENTATION SKILLS

• Four Pillars of Presentation

• Preparation

• Structure

• Delivery

• Closing

• Factors Affecting Presentation

NEGOTIATION SKILLS

• Basics of Negotiation

• Types of Negotiation Skills

• Using Silence and Questioning

• Eliciting Questions

• Answering Questions

• Minimizing Conflicts

• Making Decisions